While some of them worked remotely before the pandemic, most knowledge workers have shifted to online, and knowledge workers performed their tasks from home during the pandemic (Brussevich et al., 2020). KIF workers are professionals and experts in their fields (e.g., engineering, project management, language services, law, design, accounting.) who contribute their knowledge, skills, expertise, and social capital to the operations of the firm (LГёwendahl, 2005 Mueller, 2015). KIFs are project-based firms that provide specialised solutions through knowledge creation, and exchange (Artto & Kujala, 2008 Sergeeva & Duryan, 2021) and their services are positioned in applied research that focuses on, for example, examining and modelling demographic behaviour during the pandemic, conducting engineering consultancy, technical, and management research and consultation, and participating in managing and configuring logistics and complex operations that face businesses. One such example is knowledge-intensive firms (KIFs).

Despite the huge impact on businesses, some firms continued to work, and perhaps their businesses grew throughout the pandemic. The disruption to businesses has initiated huge efforts to first face then cope with the pandemic, which eventually culminated in a more dynamic business setting that perhaps could stay with us for several years, as was the case after 2008's financial crisis (Ahlstrom et al., 2020). While government response varied globally, a steady line of chaos can be noticed in the first few months of the emergence of the pandemic.

Our recent memory does not recall a global disaster in the scale of coronavirus.

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